{"id":7,"date":"2026-05-07T08:49:42","date_gmt":"2026-05-07T08:49:42","guid":{"rendered":""},"modified":"2026-05-07T09:00:41","modified_gmt":"2026-05-07T09:00:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ateliervae.fr\/?page_id=7","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7\" class=\"elementor elementor-7\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-49975d92 e-flex e-con-boxed e-con e-parent\" data-id=\"49975d92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-358189fb color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"358189fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 data-section-id=\"191b7at\" data-start=\"44\" data-end=\"58\">Atelier VAE<\/h2>\n<hr data-start=\"60\" data-end=\"63\" \/>\n<div>\u00a0<\/div>\n<h1 data-section-id=\"14efqem\" data-start=\"195\" data-end=\"226\">Votre satisfaction avant tout<\/h1>\n<p data-start=\"228\" data-end=\"467\">Chez Atelier VAE, nous faisons le maximum pour garantir la qualit\u00e9 de nos produits et services.<br data-start=\"323\" data-end=\"326\" \/>Si un article ne vous convient pas, une proc\u00e9dure de retour et de remboursement est pr\u00e9vue afin de vous accompagner simplement et rapidement.<\/p>\n<hr data-start=\"469\" data-end=\"472\" \/>\n<h1 data-section-id=\"jhubne\" data-start=\"474\" data-end=\"494\">1. D\u00e9lai de retour<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"614\" data-end=\"746\">Vous disposez d\u2019un d\u00e9lai de <strong data-start=\"642\" data-end=\"654\">14 jours<\/strong> apr\u00e8s r\u00e9ception de votre commande pour effectuer une demande de retour ou de remboursement.<\/p>\n<hr data-start=\"748\" data-end=\"751\" \/>\n<h1 data-section-id=\"fr93dc\" data-start=\"753\" data-end=\"778\">2. Conditions de retour<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"898\" data-end=\"969\">Pour \u00eatre accept\u00e9, le produit doit respecter les conditions suivantes :<\/p>\n<ul data-start=\"971\" data-end=\"1079\">\n<li data-section-id=\"s6l901\" data-start=\"971\" data-end=\"992\">Produit non utilis\u00e9<\/li>\n<li data-section-id=\"ed1qib\" data-start=\"993\" data-end=\"1018\">Produit en parfait \u00e9tat<\/li>\n<li data-section-id=\"1g19zpx\" data-start=\"1019\" data-end=\"1049\">Emballage d\u2019origine conserv\u00e9<\/li>\n<li data-section-id=\"1c5vwqv\" data-start=\"1050\" data-end=\"1079\">Tous les accessoires inclus<\/li>\n<\/ul>\n<p data-start=\"1081\" data-end=\"1178\">Les articles endommag\u00e9s, incomplets ou utilis\u00e9s ne pourront pas faire l\u2019objet d\u2019un remboursement.<\/p>\n<hr data-start=\"1180\" data-end=\"1183\" \/>\n<h1 data-section-id=\"1ogmzga\" data-start=\"1185\" data-end=\"1215\">3. Produits non retournables<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"1345\" data-end=\"1398\">Les articles suivants ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n<ul data-start=\"1400\" data-end=\"1535\">\n<li data-section-id=\"1yuc7sc\" data-start=\"1400\" data-end=\"1424\">Produits personnalis\u00e9s<\/li>\n<li data-section-id=\"10wwulb\" data-start=\"1425\" data-end=\"1457\">Produits utilis\u00e9s ou install\u00e9s<\/li>\n<li data-section-id=\"zn0toq\" data-start=\"1458\" data-end=\"1495\">Articles endommag\u00e9s apr\u00e8s r\u00e9ception<\/li>\n<li data-section-id=\"1rph53e\" data-start=\"1496\" data-end=\"1535\">Consommables ouverts ou d\u00e9j\u00e0 utilis\u00e9s<\/li>\n<\/ul>\n<hr data-start=\"1537\" data-end=\"1540\" \/>\n<h1 data-section-id=\"7hdxkn\" data-start=\"1542\" data-end=\"1566\">4. Proc\u00e9dure de retour<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"1686\" data-end=\"1712\">Pour effectuer un retour :<\/p>\n<h3 data-section-id=\"17peov2\" data-start=\"1714\" data-end=\"1725\">\u00c9tape 1<\/h3>\n<p data-start=\"1726\" data-end=\"1758\">Contactez notre service client :<\/p>\n<p data-start=\"1760\" data-end=\"1793\"><strong data-start=\"1760\" data-end=\"1771\">Email :<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1772\" data-end=\"1793\">contact@ateliervae.fr<\/a><\/p>\n<h3 data-section-id=\"17peov1\" data-start=\"1795\" data-end=\"1806\">\u00c9tape 2<\/h3>\n<p data-start=\"1807\" data-end=\"1817\">Indiquez :<\/p>\n<ul data-start=\"1819\" data-end=\"1888\">\n<li data-section-id=\"1cr3bkj\" data-start=\"1819\" data-end=\"1845\">Votre num\u00e9ro de commande<\/li>\n<li data-section-id=\"d6011t\" data-start=\"1846\" data-end=\"1867\">Le produit concern\u00e9<\/li>\n<li data-section-id=\"14emcle\" data-start=\"1868\" data-end=\"1888\">Le motif du retour<\/li>\n<\/ul>\n<h3 data-section-id=\"17peov0\" data-start=\"1890\" data-end=\"1901\">\u00c9tape 3<\/h3>\n<p data-start=\"1902\" data-end=\"1968\">Apr\u00e8s validation, les instructions de retour vous seront envoy\u00e9es.<\/p>\n<hr data-start=\"1970\" data-end=\"1973\" \/>\n<h1 data-section-id=\"bg0jdk\" data-start=\"1975\" data-end=\"1995\">5. Frais de retour<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"2115\" data-end=\"2190\">Les frais de retour sont \u00e0 la charge du client sauf dans les cas suivants :<\/p>\n<ul data-start=\"2192\" data-end=\"2273\">\n<li data-section-id=\"1ghirn1\" data-start=\"2192\" data-end=\"2212\">Produit d\u00e9fectueux<\/li>\n<li data-section-id=\"c85u8l\" data-start=\"2213\" data-end=\"2237\">Produit incorrect re\u00e7u<\/li>\n<li data-section-id=\"ce675k\" data-start=\"2238\" data-end=\"2273\">Erreur de pr\u00e9paration de commande<\/li>\n<\/ul>\n<hr data-start=\"2275\" data-end=\"2278\" \/>\n<h1 data-section-id=\"5aoa9l\" data-start=\"2280\" data-end=\"2299\">6. Remboursements<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"2422\" data-end=\"2528\">Une fois le produit re\u00e7u et inspect\u00e9, nous vous informerons de la validation ou du refus du remboursement.<\/p>\n<h3 data-section-id=\"sfi55c\" data-start=\"2530\" data-end=\"2567\">Si le remboursement est accept\u00e9 :<\/h3>\n<ul data-start=\"2569\" data-end=\"2695\">\n<li data-section-id=\"13xv1l7\" data-start=\"2569\" data-end=\"2633\">Le remboursement est effectu\u00e9 via le moyen de paiement initial<\/li>\n<li data-section-id=\"u5sbj2\" data-start=\"2634\" data-end=\"2695\">Le traitement est r\u00e9alis\u00e9 sous un d\u00e9lai maximum de 14 jours<\/li>\n<\/ul>\n<hr data-start=\"2697\" data-end=\"2700\" \/>\n<h1 data-section-id=\"mrmja3\" data-start=\"2702\" data-end=\"2746\">Illustration du processus de remboursement<\/h1>\n<div class=\"TyagGW_tableContainer\">\n<div class=\"group TyagGW_tableWrapper flex flex-col-reverse w-fit\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"2748\" data-end=\"2944\">\n<thead data-start=\"2748\" data-end=\"2772\">\n<tr data-start=\"2748\" data-end=\"2772\">\n<th class=\"\" data-start=\"2748\" data-end=\"2756\" data-col-size=\"sm\">\u00c9tape<\/th>\n<th class=\"\" data-start=\"2756\" data-end=\"2772\" data-col-size=\"sm\">Temps estim\u00e9<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"2783\" data-end=\"2944\">\n<tr data-start=\"2783\" data-end=\"2820\">\n<td data-start=\"2783\" data-end=\"2805\" data-col-size=\"sm\">R\u00e9ception du retour<\/td>\n<td data-start=\"2805\" data-end=\"2820\" data-col-size=\"sm\">1 \u00e0 3 jours<\/td>\n<\/tr>\n<tr data-start=\"2821\" data-end=\"2859\">\n<td data-start=\"2821\" data-end=\"2844\" data-col-size=\"sm\">V\u00e9rification produit<\/td>\n<td data-start=\"2844\" data-end=\"2859\" data-col-size=\"sm\">2 \u00e0 5 jours<\/td>\n<\/tr>\n<tr data-start=\"2860\" data-end=\"2902\">\n<td data-start=\"2860\" data-end=\"2887\" data-col-size=\"sm\">Validation remboursement<\/td>\n<td data-start=\"2887\" data-end=\"2902\" data-col-size=\"sm\">1 \u00e0 2 jours<\/td>\n<\/tr>\n<tr data-start=\"2903\" data-end=\"2944\">\n<td data-start=\"2903\" data-end=\"2928\" data-col-size=\"sm\">Remboursement bancaire<\/td>\n<td data-start=\"2928\" data-end=\"2944\" data-col-size=\"sm\">5 \u00e0 14 jours<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<hr data-start=\"2946\" data-end=\"2949\" \/>\n<h1 data-section-id=\"1kibv5g\" data-start=\"2951\" data-end=\"2985\">Graphique du processus de retour<\/h1>\n<div class=\"relative w-full mt-4 mb-1\">\n<div class=\"\">\n<div class=\"relative\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"border border-token-border-light border-radius-3xl corner-superellipse\/1.1 rounded-3xl\">\n<div class=\"h-full w-full border-radius-3xl bg-token-bg-elevated-secondary corner-superellipse\/1.1 overflow-clip rounded-3xl lxnfua_clipPathFallback\">\n<div class=\"pointer-events-none absolute end-1.5 top-1 z-2 md:end-2 md:top-1\">\u00a0<\/div>\n<div class=\"relative\">\n<div class=\"pe-11 pt-3\">\n<div class=\"relative z-0 flex max-w-full\">\n<div id=\"code-block-viewer\" class=\"q9tKkq_viewer cm-editor z-10 light:cm-light dark:cm-light flex h-full w-full flex-col items-stretch \u037cd \u037cr\" dir=\"ltr\">\n<div class=\"cm-scroller\">\n<pre class=\"cm-content q9tKkq_readonly m-0\"><code>Commande re\u00e7ue<br \/>        \u2502<br \/>        \u25bc<br \/>Demande de retour<br \/>        \u2502<br \/>        \u25bc<br \/>Validation du dossier<br \/>        \u2502<br \/>        \u25bc<br \/>Retour du produit<br \/>        \u2502<br \/>        \u25bc<br \/>Inspection qualit\u00e9<br \/>        \u2502<br \/>        \u25bc<br \/>Remboursement ou \u00e9change<\/code><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr data-start=\"3217\" data-end=\"3220\" \/>\n<h1 data-section-id=\"1q3juy7\" data-start=\"3222\" data-end=\"3260\">7. Produits d\u00e9fectueux ou endommag\u00e9s<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"3397\" data-end=\"3449\">Si vous recevez un produit d\u00e9fectueux ou endommag\u00e9 :<\/p>\n<p data-start=\"3451\" data-end=\"3487\">Contactez-nous sous 48 heures avec :<\/p>\n<ul data-start=\"3489\" data-end=\"3539\">\n<li data-section-id=\"1htolhx\" data-start=\"3489\" data-end=\"3512\">Des photos du produit<\/li>\n<li data-section-id=\"1cr3bkj\" data-start=\"3513\" data-end=\"3539\">Votre num\u00e9ro de commande<\/li>\n<\/ul>\n<p data-start=\"3541\" data-end=\"3579\">Selon la situation, nous proposerons :<\/p>\n<ul data-start=\"3581\" data-end=\"3630\">\n<li data-section-id=\"xphwlc\" data-start=\"3581\" data-end=\"3598\">Un remplacement<\/li>\n<li data-section-id=\"164zpr0\" data-start=\"3599\" data-end=\"3611\">Un \u00e9change<\/li>\n<li data-section-id=\"24i5k7\" data-start=\"3612\" data-end=\"3630\">Un remboursement<\/li>\n<\/ul>\n<hr data-start=\"3632\" data-end=\"3635\" \/>\n<h1 data-section-id=\"nvqyjw\" data-start=\"3637\" data-end=\"3650\">8. \u00c9changes<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"3770\" data-end=\"3832\">Les \u00e9changes sont possibles selon la disponibilit\u00e9 des stocks.<\/p>\n<p data-start=\"3834\" data-end=\"3907\">Pour toute demande d\u2019\u00e9change, contactez directement notre service client.<\/p>\n<hr data-start=\"3909\" data-end=\"3912\" \/>\n<h1 data-section-id=\"wx2ctz\" data-start=\"3914\" data-end=\"3941\">9. Annulation de commande<\/h1>\n<div>\u00a0<\/div>\n<p data-start=\"4063\" data-end=\"4126\">Une commande peut \u00eatre annul\u00e9e uniquement avant son exp\u00e9dition.<\/p>\n<p data-start=\"4128\" data-end=\"4197\">Apr\u00e8s exp\u00e9dition, la proc\u00e9dure classique de retour devra \u00eatre suivie.<\/p>\n<hr data-start=\"4199\" data-end=\"4202\" \/>\n<h1 data-section-id=\"15yotee\" data-start=\"4204\" data-end=\"4238\">R\u00e9partition des demandes clients<\/h1>\n<div class=\"relative w-full mt-4 mb-1\">\n<div class=\"\">\n<div class=\"relative\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"h-full min-h-0 min-w-0\">\n<div class=\"border border-token-border-light border-radius-3xl corner-superellipse\/1.1 rounded-3xl\">\n<div class=\"h-full w-full border-radius-3xl bg-token-bg-elevated-secondary corner-superellipse\/1.1 overflow-clip rounded-3xl lxnfua_clipPathFallback\">\n<div class=\"pointer-events-none absolute end-1.5 top-1 z-2 md:end-2 md:top-1\">\u00a0<\/div>\n<div class=\"relative\">\n<div class=\"pe-11 pt-3\">\n<div class=\"relative z-0 flex max-w-full\">\n<div id=\"code-block-viewer\" class=\"q9tKkq_viewer cm-editor z-10 light:cm-light dark:cm-light flex h-full w-full flex-col items-stretch \u037cd \u037cr\" dir=\"ltr\">\n<div class=\"cm-scroller\">\n<pre class=\"cm-content q9tKkq_readonly m-0\"><code>Remboursements        \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588 45%<br \/>\u00c9changes              \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588 30%<br \/>Produits d\u00e9fectueux   \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588 15%<br \/>Annulations           \u2588\u2588\u2588\u2588 10%<\/code><\/pre>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr data-start=\"4403\" data-end=\"4406\" \/>\n<h1 data-section-id=\"1v1u2p5\" data-start=\"4408\" data-end=\"4421\">10. Contact<\/h1>\n<div>\u00a0<\/div>\n<h2 data-section-id=\"1rf0y8i\" data-start=\"4549\" data-end=\"4567\">Besoin d\u2019aide ?<\/h2>\n<p data-start=\"4569\" data-end=\"4631\">Pour toute question concernant les retours ou remboursements :<\/p>\n<h3 data-section-id=\"1gmya0m\" data-start=\"4633\" data-end=\"4648\">Atelier VAE<\/h3>\n<p data-start=\"4650\" data-end=\"4723\"><strong data-start=\"4650\" data-end=\"4661\">Email :<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4662\" data-end=\"4683\">contact@ateliervae.fr<\/a><br data-start=\"4683\" data-end=\"4686\" \/><strong data-start=\"4686\" data-end=\"4700\">Site web :<\/strong> <a class=\"decorated-link\" href=\"https:\/\/ateliervae.fr\/\" target=\"_new\" rel=\"noopener\" data-start=\"4701\" data-end=\"4723\">https:\/\/ateliervae.fr\/<\/a><\/p>\n<hr data-start=\"4725\" data-end=\"4728\" \/>\n<h1 data-section-id=\"xxx6vf\" data-start=\"4730\" data-end=\"4754\">Engagement Atelier VAE<\/h1>\n<p data-start=\"4756\" data-end=\"4898\" data-is-last-node=\"\" data-is-only-node=\"\">Atelier VAE s\u2019engage \u00e0 offrir un service transparent, rapide et professionnel afin d\u2019assurer la satisfaction et la confiance de chaque client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atelier VAE \u00a0 Votre satisfaction avant tout Chez Atelier VAE, nous faisons le maximum pour garantir la qualit\u00e9 de nos<\/p>\n","protected":false},"author":1,"featured_media":28845,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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